In previous years (when CRA wasn’t quite so bad) I had CRA peeps walk me through tasks in the CRA website. Either they had an excellent script, or they had access.
Right. I do suspect that this was individual failure, that is, this woman was just lying. Either she wasn’t trained or didn’t want to do it and just sucked at her job. But it’s the failure of the organization that individual failure seems so widespread.
In previous years (when CRA wasn’t quite so bad) I had CRA peeps walk me through tasks in the CRA website. Either they had an excellent script, or they had access.
Right. I do suspect that this was individual failure, that is, this woman was just lying. Either she wasn’t trained or didn’t want to do it and just sucked at her job. But it’s the failure of the organization that individual failure seems so widespread.