John Deere has agreed to pay farmers $99 million to resolve a class action lawsuit that accused the agricultural giant of preventing farmers and mechanics from accessing the materials needed to repair equipment, as reported earlier by Reuters. As part of the proposed settlement, John Deere says it will make repair resources available for a […]
True. And just providing diagnostics should be easy (although still possibly a challenge to explain the meanings if they’re low-level diagnostics).
And yes, we didn’t have a legal requirements to help our customers with their problems (not that that stops people from trying to sue you so you have to spend tens of thousands on corporate lawyers), but not doing so would lead to unsatisfied customers, and hurt our reputation. It was no-win, and we weren’t really making money, so we passed the buck to a larger company that could maybe do better support but would more likely just establish a more restricted support policy under cover of a bigger reputation.