“We’re sorry and we’re listening” has basically been Bungie’s motto for the entire post-Halo era.

Not saying they can’t pull off a comeback, but Jesus Christ… this is like the sixth or seventh time they’ve had to make an announcement like this. Somebody break the fucking cycle already…

ETA: I’ll be curious to see if they shoot themselves in the dick again by charging players to regain access to the vaulted content.