Oh I know about merch standards, I’ve worked for companies that do it. Doesn’t mean the individual stores don’t ignore them. This is a “oh woops those darn customers protesting” type excuse that’s slightly more tolerated then “I moved all your product to the back.”

Malicious compliance. Someone probably said they can’t remove the product due to some kind of contract, I’m assuming.

This may be a US vs Canada thing, but here in the states, your mortgage can just be sold off to another company without your consent. Super common to sign a new mortgage, and within 60-90 days, you’re already with a different company. It makes it almost impossible to dodge specific companies.

Noice