Personally, I don’t feel that analogy is a fair comparison.
Begging a dev for new features for free would definitely be entitlement, because it’s demanding more, but what OP is upset about is reduction in the service they already had.
I don’t think any free tier user of any service could have any right to be upset if new features were added only for paying customers, but changing the free tier level is different.
In my opinion, even if you aren’t paying for it, the free tier is a service level like any other. People make decisions about whether or not to use a service based on if the free tier covers their needs or not. Companies will absolutely try to upsell you to a higher tier and that’s cool, that’s business after all, but they shouldn’t mess around with what they already offered you.
When companies offer a really great free tier but then suddenly reduce what is on it, then in my opinion that’s a baiting strategy. They used a compelling offering to intentionally draw in a huge userbase (from which they benefit) and build up the popularity and market share of the service, and then chopped it to force users - who at this point may be embedded and find it difficult to switch - to pay.
So yeah, it doesn’t matter in my opinion that the tier is free. It’s still a change in what you were promised after the fact, and that’s not cool regardless of whether there is money involved or not.
Personally, I don’t feel that analogy is a fair comparison.
Begging a dev for new features for free would definitely be entitlement, because it’s demanding more, but what OP is upset about is reduction in the service they already had.
I don’t think any free tier user of any service could have any right to be upset if new features were added only for paying customers, but changing the free tier level is different.
In my opinion, even if you aren’t paying for it, the free tier is a service level like any other. People make decisions about whether or not to use a service based on if the free tier covers their needs or not. Companies will absolutely try to upsell you to a higher tier and that’s cool, that’s business after all, but they shouldn’t mess around with what they already offered you.
When companies offer a really great free tier but then suddenly reduce what is on it, then in my opinion that’s a baiting strategy. They used a compelling offering to intentionally draw in a huge userbase (from which they benefit) and build up the popularity and market share of the service, and then chopped it to force users - who at this point may be embedded and find it difficult to switch - to pay.
So yeah, it doesn’t matter in my opinion that the tier is free. It’s still a change in what you were promised after the fact, and that’s not cool regardless of whether there is money involved or not.