But a Reddit post from 11 days ago from an apparent Rogers employee affected, claimed they were one of the more than 1,000 laid-off agents paints a different picture.
“I am a part of the 1000+ agents in Roger’s that are getting laid off and I would like us to be heard and actually have a voice for once,” the person wrote.
They claimed they were told to stay silent. “Why has management specifically told us to stay quiet and not to go to the media about this? Because they know this is wrong on so many levels.”
The post accuses Rogers of using workers to train an AI tool introduced last year—under the pretense of helping them—only to later replace them with it. “We were exploited and taken advantage of,” the employee claims.
Companies will absolutely ignore advance examples like Klarna in the minuscule possibility that things will work for them where it has always previously failed, and that they will profit massively from it.
Klarna got lucky in that they backed out just in the nick of time. Other companies will not, and either collapse from leaving users or a failure to hire back staff quickly enough.